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We believe that the
continual training and development of retail staff is essential in order to
give them the skills necessary to ensure that a business is efficient,
customer-focused and as profitable as possible. Our experience is that
delegates who attend our workshops leave with renewed enthusiasm and are
eager to put their newly acquired skills into practice. We offer a
comprehensive range of practical and affordable training solutions that are
designed specifically to give anyone working in ‘heritage’ shops, whether
they have previously worked in the High Street or are completely new to
retailing, the knowledge and skills to ensure that the sales and
profitability of their shops are maximised. The tremendous
success of the ‘open’ training courses that we ran until 2006 which were
attended by hundreds of people from museums and heritage sites from all over
the UK resulted in such a demand for in-house training that this is the area
in which we now concentrate. We are listing below
the profiles of a selection of our standard courses but, because we are now
able to adapt our course content to your own particular requirements (if you
do not require us to write a new course specifically for you) you can select
aspects from a number of courses to be ‘cut and pasted’ together to meet your
particular needs and the amount of time you have available. We are happy to visit you to assess your training needs for you, completely FREE of charge and without any obligation. |
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This 2-day workshop is ideal for anyone who holds a retail management position. It provides a good grounding for new managers and acts as a thorough refresher for those who are more experienced; giving practical tips and advice on how to become more effective in the role. Managers will return to their shops feeling confident, focused and ready to put everything they have learned into practice. Workshop content:
Selecting and
developing appropriate products is part of a Retail Manager’s role but is one
for which they may have had very little, or possibly no, previous
experience. This 1-day workshop covers
the complete buying process. Workshop content:
The way that merchandise is presented in your retail outlet(s) will have a significant impact on the level of sales achieved. This 1-day workshop focuses on the basic principles of merchandising and display, shop layout and the effective use of ticketing. It will give an understanding of how to make your outlet easy to shop and create a shopping environment that attracts customers and converts browsers to buyers. Workshop content:
This 1-day workshop, for managers at all levels, explores the techniques that, when applied correctly, can guarantee to increase retail Sales and Profitability. It also looks at accepted ways of monitoring retail performance and examines how managers can improve their results by taking action on these ‘Key Performance Indicators'. Workshop content:
This practical, lively
1 day workshop provides a basic guide to retail law.
Beaufort House Telephone:
01666 880444 email:
info@retailmatters.com |
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